Shipping Policy

At Elhawag, we aim to deliver your order as quickly and safely as possible. Below is our shipping policy to help you understand how and when your order will arrive.

1. Order Processing Time

• Orders are processed within 1–3 business days after confirmation.

• For customized or personalized items, processing may take 3–5 business days, depending on design complexity.

2. Shipping Methods & Timeframes

• We offer nationwide delivery across Egypt via trusted courier services.

• Standard delivery typically takes 2–5 business days after dispatch.

• You will receive a confirmation message once your order has been shipped.

3. Shipping Fees

• A fixed shipping fee will be added at checkout based on your location.

• We may offer free shipping promotions on certain orders — stay tuned on our Instagram page for offers!

4. Delivery Address

• Please make sure your shipping address and contact details are correct before confirming the order.

• We are not responsible for delays or losses caused by incorrect or incomplete addresses.

5. Delivery Issues

• If your order hasn’t arrived within the expected time, please contact us immediately so we can assist you.

• If the courier attempts delivery and no one is available, they may retry or ask you to collect it from a nearby branch.

6. Damaged Items

• If your order arrives damaged, please get in touch with us within 2 days of delivery with photos of the packaging and product.

• We will work quickly to resolve the issue.

7. Contact Us

For any questions or help with your delivery, contact us via:

• WhatsApp: [+201122635833]

• Address: [25 Taha al Dinary, Nasr City, seventh district]

• Email: [ m.mosaad@elhawag.com ]